Changing for “good”

Courtney Thompson
October 7, 2020

As we move into this next phase of COVID-19 living, pausing to think about what has changed for good – meaning forever; and for good – meaning for the better; seems like the right thing to do. It also allows us to stop and plan within new working and living environments, as well as new expectations from employers.

So, what has changed for good … for Forever

Flexibility. People are working within a myriad of arrangements – different schedules, shared jobs, new roles, combined roles, and more.

Offices. Working in your office will be different for the foreseeable future – new health safety protocols, expanded and distanced work space, team schedules to limit the number of people at one time, access to breakrooms and lunch spaces.

Homes. Our homes now have a variety of learning and workspaces – reconfigured basements, kitchens, garages and even laundry rooms, now may need to serve another purpose.

And, what has changed for good … for the Better

Use of telemedicine. Knowledge of and access to your doctor from your home, is really a game-changer for parents, seniors, remote locations, inclement and dangerous weather conditions – talking to a health care professional with a scheduled appointment and without travel, is just so easy.

Importance of mental health. The importance of healthy bodies and minds is now more widely and openly discussed with empathy, sensitivity and the acknowledgement of needed support.

Personal and personality. Remote working and working on technology platforms like Zoom have allowed us into each other’s homes and lives. We see each other’s home workspaces, and often each other’s family members, and pets! Although remote, we now actually see each other in a more personal way and hopefully understand each other in new ways.

Now, what do we do?

Talk to your employees. What do they like about how your organization is working today? What would they like to see changed? Does your new working culture support your mission and values? Seek input and share it. Read my five tips for communicating to employees during the pandemic.

Make changes and find solutions. If we’ve learned nothing else, we’ve learned that we can change, and change quickly. And changes can evolve. So, make changes where possible, and keep changing until you get it right.

Involve your employees. Let them guide and help you. Create an employee advisory team, an ongoing dialogue and find new ways together.

Courtney Thompson
Managing Consultant
A former communications executive at Boeing, Courtney Thompson has spent nearly two decades helping large employers communicate with clarity and urgency during a wide range of crises and change.